Our Commitment

Games Responsibly With Bonus Bear

At Bonus Bear, we believe gaming should bring enjoyment — not stress. Discover the control tools, safety guidelines, and support resources we have prepared specifically for you.

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Tools Self-Control Bonus Bear

We provide a range of control tools so you can always play within comfortable and responsible limits.

Daily & Weekly Deposit Limits

Set your own deposit limits based on your financial means — daily, weekly, or monthly. Once a limit is reached, the system will automatically block further deposits until the limit period expires.

Play Time Reminders & Limits

Set a session time limit for your play. The bonus bear platform will send you a notification when you are approaching the limit, and will automatically end your session once the time limit is exceeded.

Temporary & Permanent Self-Exclusion

Choose to exclude yourself from the platform temporarily (24 hours to 6 months) or permanently. During the exclusion period, your account cannot be accessed for any betting activity.

Maximum Loss Limit

Protect your finances by setting a maximum loss limit you are comfortable with over a given period. Once this limit is reached, your account will be automatically suspended temporarily.

Ad & Promotion Opt-Out

You can choose to opt out of all promotional notifications, bonus offers, or advertisements from Bonus Bear. This helps reduce the temptation to play beyond your original intent.

Personal Activity Report

View a detailed report of your gaming activity, including total time played, total wagering, and deposit history. Self-awareness is the first step toward more responsible gaming.

What Is Responsible Gaming?

Responsible gaming means participating in betting and online gaming in a controlled, mindful way that does not affect your daily life. It is more than a slogan — it is bonus bear's genuine commitment to the well-being of every member.

Bonus Bear believes gambling should remain purely entertainment. Just as we go to the cinema or dine at a fine restaurant, it should be planned within a set budget and never funded by money needed for essentials such as rent, food, or family obligations.

Responsible gaming involves three key elements: financial controls — knowing how much you can afford to spend; time controls — knowing when to stop; and emotional awareness — playing for fun, not out of pressure or as an attempt to cover debts.

Remember: in any game of chance, the house always has a long-term edge. Treat the money you spend as the cost of entertainment, not an investment or a way to generate income.

bonus bear Responsible Gaming Principles

We built the Bonus Bear platform on the following principles, which guide every operational decision we make:

  • Full Transparency: We display clear and honest win odds on every game without hiding important information from our members.
  • Vulnerable User Protection: We take active steps to identify and protect members who show signs of a gambling problem, including younger users and individuals facing financial difficulties.
  • Control Is in Your Hands: Every control tool we provide is easy to access, easy to activate, and takes effect immediately — no approvals or lengthy processes required.
  • No Pressure to Keep Playing: We do not use manipulative tactics such as urgent messages or "limited-time" offers designed to push impulsive decisions.
  • Privacy and Confidentiality: All data related to your gaming activity and self-control tools is stored securely and will not be shared with third parties without your consent.
  • Discouraging Borrowing to Gamble: Bonus Bear does not encourage the use of borrowed money or credit for betting activities. We advise that you only use disposable funds you can afford to lose.

Problem Gambling Warning Signs

Problem gambling rarely appears overnight — it typically develops gradually. Recognising the early signs is key to taking action before things become more serious. Watch for the following indicators in yourself or someone you care about:

Financial strain — using bill money or savings to gamble, borrowing money from family and friends, or selling possessions to fund wagering.
Uncontrolled time spent — spending far more time playing than planned, or neglecting work and family responsibilities because of gaming.
Chasing losses — continuing to play in the hope of recovering money already lost, which often leads to even greater losses.
Hiding gambling habits — lying to family or friends about how much you gamble or how much money you have spent on gambling.
Noticeable emotional changes — feeling anxious, irritable, or distressed when unable to gamble, or using gambling as an escape from problems.
Escalating bets — needing to bet with increasingly higher amounts to achieve the same level of excitement as before.
If you recognise two or more of the signs above in yourself, we encourage you to use our self-control tools or contact the bonus bear support team for further guidance.

Self-Assessment — Ask Yourself

Take a moment to answer the questions below honestly. This is not a graded test — it is a mirror to help you better understand your relationship with gambling.

1

Have you ever gambled with money meant for essentials such as rent, utility bills, or your family's living expenses?

2

Do you often plan to play for just a short while but end up spending far longer than intended?

3

Have you ever borrowed money, sold belongings, or used a credit card solely to fund your wagering?

4

Does losing in a game leave you feeling severely distressed, angry, or compelled to keep playing until you win back your losses?

5

Have people close to you ever expressed concern about your gambling habits, or have you hidden this activity from them?

6

Have you ever felt that gambling is the only way to feel happy, relieved, or to escape the pressures of everyday life?

If you answered "yes" to three or more of the questions above, we strongly encourage you to contact our support team or activate the self-exclusion tool immediately. There is no shame in asking for help — it is a sign of courage.

How to Use the Self-Control Tools

All bonus bear self-control tools are accessible directly through your account settings once logged in. The process is straightforward and takes effect immediately:

  • Deposit Limit: Go to Account Settings → Responsible Controls → Deposit Limit. Select a period (daily/weekly/monthly) and set the maximum amount. The limit activates immediately.
  • Play Time Limit: Go to Account Settings → Responsible Controls → Time Limit. The system will send a warning 10 minutes before the limit is reached and end the session once the limit is met.
  • Temporary Self-Exclusion: Choose an exclusion period ranging from 24 hours to 6 months. During this period, access to your account is fully blocked.
  • Permanent Self-Exclusion: For permanent self-exclusion, please contact our support team via live chat. This process cannot be reversed and your account will be permanently closed.
  • Play Break (Cooling-off): If you just need a short break without a full exclusion, use the play break feature to pause for 24 hours, 48 hours, or 7 days.
Increasing a deposit limit requires a 7-day waiting period before it takes effect. This is a protective measure designed to prevent impulsive decisions during moments of emotional instability.

Child & Youth Protection

Bonus Bear is a platform that exclusively for individuals aged 18 and above. We take our responsibility seriously to ensure this platform remains inaccessible to minors.

The protective measures we have in place include:

  • Mandatory age verification during account registration using a valid identity document
  • A strict KYC (Know Your Customer) process to verify the identity of every new member
  • Continuous monitoring to detect any access attempts by underage users
  • Immediate account closure if the account holder is found to be below the required age limit

For parents and guardians, we recommend using parental control software on devices shared with children. There are many free apps that can block access to online gambling websites.

If you suspect someone under the age of 18 is using our platform, please contact our support team immediately at [email protected]. We will investigate and take prompt action.

Help Resources & Support

Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem, the following resources are available in Malaysia:

GamblingCare Malaysia
Free support line for gambling problems. Call 1-800-88-8628 (Monday–Friday, 8am–5pm).
Befrienders Kuala Lumpur
Emotional and crisis support available 24 hours a day, 7 days a week. Call 03-7627 2929.
Psychiatric Specialist Hospital
Government hospitals offer counselling and addiction treatment services, including compulsive gambling problems.
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Our support team is always ready to help you activate self-exclusion tools or receive further guidance.

Remember that early treatment is far more effective. The sooner help is sought, the smoother the recovery process. Do not wait until the problem becomes too large to handle alone.

FAQ – Responsible Gaming

Log in to your account, then go to Account Settings and select "Responsible Controls". There you will find options to set daily, weekly, or monthly deposit limits. Enter your desired amount and confirm — the limit takes effect immediately. If you wish to lower your limit, the change applies right away. However, to increase your limit, a 7-day waiting period is required.

For temporary self-exclusion, cancellation is not permitted until the set period has fully elapsed. This is an important protective feature — it ensures you have adequate time away from play without the temptation to return impulsively. For permanent self-exclusion, the decision is final and cannot be reversed under any circumstances. If you have further questions, please contact our support team for further discussion.

Your account balance remains safe throughout your self-exclusion period. Your funds will not be lost or used without your authorisation. Once the exclusion period ends (for temporary exclusions), you can log in again and your balance will still be there. For permanent exclusions, our team will contact you to manage the withdrawal of any remaining balance in your account.

No. All information relating to your use of self-exclusion tools and gaming activity is kept strictly confidential. We do not share this data with any third party without your written consent, unless required by law. Our full privacy policy can be read at Privacy Policy page ours.

Our system actively monitors for suspicious gaming patterns. If your pattern shows signs of a problem — such as sharply escalating bets following heavy losses, unusually long play sessions, or repeated deposit attempts after a limit is reached — our team will proactively reach out via email or in-app notification to offer support and information about available control tools.

The first step is to have an open, non-judgmental conversation. Avoid accusations or anger, as this may cause them to shut down. Encourage them to seek professional help and offer your support throughout their recovery journey. You can also contact GamblingCare Malaysia at 1-800-88-8628 for guidance on how best to help your loved one. Remember — you don't have to go through this alone.

Access Control Tools You

All self-control tools are available free of charge to every bonus bear member. Log in now to activate your protections.

Deposit Limit

Control the amount you can deposit per day, week, or month.

Time Limit

Set a daily session time limit and receive reminders before the limit is reached.

Play Break

Take a short break of 24 hours to 7 days without having to close your account.

Self-Exclusion

Exclude yourself fully from the platform for a temporary or permanent period.

Play Safe, Play Responsibly

Register your Bonus Bear account today and enjoy a fun gaming experience with full protection at your fingertips. Control is always in your hands.

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